We don't mind cancellations, but when it's close to the time of booking, or at night, it costs your therapist time and money. It can often take her an hour to get to a booking, and she may miss out on other bookings. So we kindly require a minimum 2-hour notice to cancel any appointment, or we will need to charge you £35 to cover your therapist's travel time and potential missed fees. You can pay this here online. Thanks for your understanding and we look forward to your re-booking at a later date.